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NWS - HB1002 - marketplace - JC 13a

Kathy Abner, of Muncie, waits on the phone to talk to someone for assistance as she came to Community Hospital's enrollment session Tuesday morning for Indiana's health Insurance Marketplace sign-up. Counselors tried to go online to enroll Abner but couldn't log in, then tried calling and after more than 30 minutes on hold to talk to a person to assist her she was told they could answer her questions but she needed to enroll through their website. After more than 2 hours Abner left without signing up for any plan.

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