The Herald Bulletin

March 1, 2010

Repair shop: Service beyond expectations

Hadsell gives customers a reaon to smile

By Justin Schneider, Herald Bulletin Online Reporter/Manager

ANDERSON, Ind. — Darin Tobias knows his customers can get tires anywhere.

It takes more than a set of rubber radials to generate repeat business. As owner of Hadsell Tire, Tobias knows that attention to detail makes all the difference.

“Everybody has a price, you can buy price everywhere,” Tobias said. “We go above and beyond.”

Readers of The Herald Bulletin have voted Hadsell Tire, 1841 S. Scatterfield Road in Anderson, the best repair, tire and oil change shop in Madison County.

Bob Hadsell opened the business on Aug. 1, 1980, when Firestone closed its company store. He and manager Walt Thompkins applied 80 years of experience in the tire business.

After five years with Miller Tire, Tobias bought out Hadsell, who was looking to step away from the business. Ten years in business seem to have justified the decision.

“Bob had a great customer base when I took over and a lot of his clients are still customers,” Tobias said. “We’ve just added ours to it and continued to grow with it.”

Hadsell performs all types of repair with the exception of major engine and transmission work. It beat out JB Motorsports, Nick’s Auto Service, Tire Barn and T & J Tire to earn the title of best auto shop. Tobias said the Hadsell staff includes three mechanics, three tire technicians and two customer service representatives.

In 1999, a team of mechanics from Hadsell participated in the Goodyear Pit Crew Challenge, finishing seventh among 33 teams. Their tire change time was 21.22 seconds. And while customers can’t expect that kind of turnaround every time, Hadsell’s eight service bays mean jobs are completed with the least amount of delay.

Tobias said Hadsell has fared better than many other automotive businesses during the recent economic downturn. Instead of buying new cars, he said, consumers are holding on to their existing vehicles and sinking their disposable income into repairs.

“We like to say we serve customers’ needs beyond expectations and we give every customer a reason to smile,” Tobias said. “Not that we can do that 100 percent of the time, but most of the guys here enjoy being here and that makes all the difference.”



Contact Justin Schneider at 640-4809 or justin.schneider@heraldbulletin.com