The Herald Bulletin

Morning Update

Local Business

September 16, 2013

A home where everyone knows your name

Local nursing home facility receives five-star rating from Medicare.gov

MIDDLETOWN — Norm Hathcoat struggled with placing his brother Bernie in a nursing home.

“It’s hard to put someone in a nursing home,” he said. “You want to do what is best for them and more than anything you want them to be safe.”

After making various inquires, Norm Hathcoat discovered there were long waiting lists at several local nursing homes and others did not offer the kind of environment he wanted for his older brother.

Then he visited Miller’s Merry Manor.

“It seems like they really care here – it’s not a job for them,” Hathcoat said.

That attitude of caring has translated into a five-star rating for Miller’s from the agencies that monitor nursing home care and patient surveys.

According to Medicare.gov, only two local nursing homes have received the five-star rating and both are Miller’s Merry Manor facilities.

Rebecca Paulie, admissions director for Miller’s Middletown location, said the rating is similar to a hotel rating and can help consumers measure the performance of a nursing home against other nursing homes.

“Our dedication is to our residents and patient care,” Paulie said. “We want to know a person by name, what do they like to do, more than just day-to-day care kind of things.”

The Hathcoat brothers were very close growing up and still talk on the phone at least twice a day. Norm Hathcoat said one reason he opted for a nursing home for his brother was because he was afraid people would start taking advantage of his condition.

“He got to where he was getting lost and he did not want to live by himself,” Norm Hathcoat said.

Marge Hathcoat, Norm’s wife, said her brother-in-law has been blessed with good health.

“He asked the Lord for longevity. Now he is not so sure that was a good idea,” she said.

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