The Herald Bulletin

Evening Update

Local Business

September 28, 2013

Banking on the web offers convenience, safety

More customers are using online services

(Continued)

While more people are using online services, Mansfield said local branches still offer assistance with more complex transactions. She said online banking will never replace local banking, but it can give more people options when banking.

As for what's next in banking technology, Mansfield said the possibilities are endless.

“I don’t know what will be next,” Mansfield said with a laugh. “Your smartphone will spit out money, I don’t know.”

Like Traci L. Moyer on Facebook and follow her @moyyer on Twitter, or call 648-4250.

Banking safely Banking statements should always be carefully reviewed and, according to the Federal Trade Commission (FTC), if you notice an error in your bank statement, you only have 60 days from the date of a statement containing the problem or error to report it. According to the FTC, the best way to notify the financial institution of an error is by a certified letter. Under federal law, the institution has no obligation to conduct an investigation if you miss the 60-day deadline. Once the financial institution has been notified, it has 10 business days to investigate. The institution must notify you of the results of its investigation within three business days after completing it, and they must correct an error within one business day after determining if an error has occurred. Source: Federal Trade Commission

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