The Herald Bulletin

Afternoon Update

Local Business

October 9, 2013

Indiana's Marketplace glitches prevent enrollment

Ten commonly asked Marketplace questions answered

ANDERSON — Enrollment in insurance plans offered through the Indiana Marketplace has become nonexistent. That’s because the Marketplace website is not working.

“It’s very frustrating for us,” said Marianne Spangler, community director of preventive services for Community Hospital Anderson.

Spangler said people can register to use the Marketplace, which opened on Oct. 1, but that is as far in the enrollment process as they can get.

“You cannot look at a plan side-by-side,” she said. “We have been unable to complete the whole application process.”

In a live chat session on, The Herald Bulletin was told there was a glitch on the website that prevents people from logging into the system. The assistant said they are aware of the problem and are in the middle of fixing it.

Until the problem is fixed, people are still trying to figure out what the Marketplace is and if they need to enroll for the insurance coverage being offered. To better understand what the Marketplace is and how it is used, The Herald Bulletin has asked officials to answer 10 commonly asked questions.

1. What is the Indiana Marketplace?

The Marketplace is an online portal to insurance plans being offered by the state. The Marketplace is for people who do not have insurance, who cannot afford insurance, who are searching for better or more insurance coverage options, who have pre-existing conditions and trouble obtaining insurance or for small businesses that want to offer insurance to their employees.

2. Do I have to enroll?

The law requires that everyone have insurance with 10 minimum health benefits by 2014. The minimum benefits include outpatient care provided when a person is not admitted to a hospital, emergency services, hospitalizations, maternity and newborn care, mental health and substance abuse assistance, prescription drugs, rehabilitation and disability services, laboratory services, preventive, wellness and pediatric services.

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