The Herald Bulletin

Morning Update

Columns

March 9, 2014

Charo Boyd: Little changes make a big difference in serving you

A new year is a time for change. People across the world make resolutions and set goals to better themselves and the world around them. Whether you want to shed a few pounds, secure your finances for retirement, devote more time to charity or go on a vacation you’ve always dreamed about, chances are you have some ideas for a fresh start in 2014.

Social Security is no different. Our goal is to provide the best service possible to everyone who comes to us for help, whether they’re applying for disability benefits or getting verification of their Social Security number. By investing in new technologies and finding innovative, cost-effective ways to deliver service, we are able to reach this goal. We continue to rank high in customer service satisfaction and have the best online services in government, providing the best service to those who come to us for help.

Technology is vital to delivering quality service, and we continue to provide more options for customers to do business with us over the Internet or through self-service kiosks. For example, my Social Security provides people who use the Internet a secure way to do business with us in an easy and convenient way at www.socialsecurity.gov/myaccount.

We are making changes in the way we provide some services so we can serve the vast majority of Americans better and more efficiently. Most people won’t even notice the changes. So allow us to fill you in.

Later this year, Social Security will stop providing benefit verification letters in our local offices. You can still get an instant letter online by creating a personal my Social Security account at www.socialsecurity.gov/myaccount, or by calling our toll-free telephone number at 1-800-772-1213 to request one by mail.

In addition, we will discontinue providing Social Security number printouts. These printouts have no security features and could be easily misused or counterfeited. If you need proof of your Social Security number and you do not have your Social Security card, you may apply for a replacement card by completing the Application for a Social Security Card and providing the required documentation. You’ll find the application online at www.socialsecurity.gov/online/ss-5.pdf. As always, we continue to work directly with other agencies to minimize the need for furnishing proof of your Social Security number.

Text Only
Columns
Featured Ads
More Resources from The Herald Bulletin
AP Video
Texas Scientists Study Ebola Virus Smartphone Powered Paper Plane Debuts at Airshow Southern Accent Reduction Class Cancelled in TN Raw: Deadly Landslide Hits Indian Village Obama Chides House GOP for Pursuing Lawsuit New Bill Aims to Curb Sexual Assault on Campus Russia Counts Cost of New US, EU Sanctions 3Doodler Bring 3-D Printing to Your Hand Six PA Cops Indicted for Robbing Drug Dealers Britain Testing Driverless Cars on Roadways Raw: Thousands Flocking to German Crop Circle At Least 20 Chikungunya Cases in New Jersey Raw: Obama Eats Ribs in Kansas City In Virginia, the Rise of a New Space Coast Raw: Otters Enjoy Water Slides at Japan Zoo NCAA Settles Head-injury Suit, Will Change Rules Raw: Amphibious Landing Practice in Hawaii Raw: Weapons Fire Hits UN School in Gaza Raw: Rocket Launches Into Space With Cargo Ship Broken Water Main Floods UCLA
Parade
Magazine

Click HERE to read all your Parade favorites including Hollywood Wire, Celebrity interviews and photo galleries, Food recipes and cooking tips, Games and lots more.
Hyperlocal Search
Premier Guide
Find a business

Walking Fingers
Maps, Menus, Store hours, Coupons, and more...
Premier Guide
Helium debate
Helium
Front page
Poll

Do you think school is starting too early?

Yes, it shouldn't start until after Labor Day.
Yes, it shouldn't start for another week or so.
No, it's about right.
Not sure.
     View Results