The Herald Bulletin

Afternoon Update

Cops, courts and fires

April 9, 2014

Madison County's 911 service restored

Interruption also affected 6 other counties


The 911 service for Madison County was restored after being down for more than three hours.

Madison County Sheriff Ron Richardson announced at 1:47 p.m. Wednesday that the service had been restored. Previous reports indicated the service was disrupted about 10:15 a.m. Richardson said it was a regional problem that didn't originate in the dispatch center, but rather the lines that provide the service. 

The interruption also affected Boone, Hamilton, Shelby, Johnson, Morgan and Hancock counties.

Before the service was restored, Richardson said crews from AT&T were working on solving the problem.

During the interruption, the county routed its calls to the Delaware County dispatch system. It's an emergency plan that has been used before, and required a temporary increase in manpower at the dispatch center, according to Richardson. In emergencies, dispatch services can also be routed to Hamilton County.

"We've used it before and it's a valuable tool to have that in place in emergencies," Richardson said.

The county also used state and portable radios during the interruption so calls could still be broadcast.

Like Jack Molitor on Facebook and follow him @aggiejack4 on Twitter, or call 640-4883.


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