The Herald Bulletin

Afternoon Update

Letters

April 1, 2014

Viewpoint: Frequent outages more than inconvenience

For some three years in an area west of Park Road, between Eighth Street and Creedmoor Drive, which includes the entire Longfellow Woods subdivision (and perhaps adjacent streets), we have experienced repeated momentary of hours-long power outages. These would occur perhaps once every three to four months, until the past six months when the frequency has increased to every couple or three weeks — twice within the past 10 days.

These are more than a minor inconvenience. Aside from the loss of electrical light, a power loss triggers alarms on certain security systems; electric heating systems systems shut down; digital clocks must all be reset; computers must be rebooted; certain kinds of TV and landline phone systems become inoperable; water-softener times must be reset; refrigerated food is endangered; and timed ovens go off, the cook having only an estimate of how long the contents have been baking.

Repeated phone calls to the Anderson Utilities “Outage” number go unanswered. So, rather than mail recent payment to Anderson Utilities, I went to the office and asked the receptionist if I might speak to someone about the problem. She went into a nearby cubicle which bore a sign “Customer Service,” and emerged to say that no one was immediately available, but offered a “new” telephone number that she suggested I call. When I returned home, I saw that the number was the same one I had repeatedly called before. Nonetheless, I tried the number again, but finally hung up after I had counted 18 rings.

Now, it appears there may be three problems here:

• This public service monopoly regards with a grand indifference its responsibility to provide residential customers dependable power at those rates which it recently increased;

• Its alleged “customer service” is a ruse to fend off the nuisance of customer calls; and/or

• Management is simply not able to provide sufficient wood to fire the primitive steam boilers upon which its system operates.

Fix it!

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Letters
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    July 26, 2014

  • Letter: Dr. David and Kay Mares are local treasures Throughout history we have had treasures that were not appreciated until years or centuries after their time. The lost art of Angkor Wat in Cambodia. The terra cotta men of China. Vincent Van Gogh was a failing, starving artist in his time. Now his works are some of the world’s most valued. Madison County has a prize of its own that should be recognized in its time.

    July 24, 2014

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  • Letter: Anderson's annexed areas still lack business On July 10, 2014, at the Anderson City Council meeting, the executor of the estate was shut off from speaking, because she did not live in Adams Township, and the person from Adams Township tried to get up and speak was not allowed to. The council rushed the vote for zoning the land for business.

    July 22, 2014

  • Letter: Birth control, abortion should be woman's choice Why are Republicans so gung-ho on restricting birth control and abortion? That's easy. Republican legislators are so unpopular because they don't legislate and literally block all bills that would help the middle and lower income classes.

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    July 21, 2014 1 Photo

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    July 17, 2014

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    July 17, 2014

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