During the same year, Indiana’s unemployment rate rose to 5.6 percent from 5 percent.

A Cornell University study released last year found that around the world, most call centers serve domestic populations, except in India where call centers generally serve foreign customers.

The study also found that call centers deal with high turnover rates among employees, with annual turnover reaching as high as 50 percent in some U.S. call centers.

The lost productivity due to turnover equals three to four months of a worker’s pay and is a major cause of low-service quality, the study found.

Agape’s Jeff Rogers said he hopes to decrease turnover by eventually offering employee benefit packages. Greg Dodge of Affiliated Computer Services would not comment on the turnover rate at the company’s 50-plus U.S. call centers.

He described the Anderson site as a “typical” call center.

“It’s a good spot,” he said. “The citizens have a great work ethic.”

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Anyone interested in applying for a job at Affiliated Computer Services’ Anderson call center located at the Flagship Enterprise Center can do so online at www.acs-inc.com.