The Herald Bulletin

Overnight Update

Local News

January 21, 2013

Emergency 911 telephone service disrupted

Backup system failed, officials told

ANDERSON, Ind. — Madison County’s emergency 911 telephone system crashed for about three hours Monday because of a problem at AT&T Inc. facilities in Indianapolis, local officials said.

Dispatchers with the Madison County Sheriff’s Department and Anderson Police Department became aware of the problem shortly after 1 p.m.

Problems apparently developed following a power outage at the company’s headquarters, said APD spokesman Detective Joel Sandefur. In that situation, emergency calls are supposed to be switched over to a backup system, but that apparently didn’t happen.

When the backup system failed, AT&T began routing calls through Delaware County.

Two Madison County dispatchers were sent to Muncie to handle local calls and transmit that information back to Madison County, said Sheriff Ron Richardson.

In addition, county fire departments were manned as well.

Richardson said it was an example of contingency plans working as they’re supposed to work when an extended outage occurs.

Information Technology Services department Director Jerry Branson said he was notified of the problem and “offered resources on a standby basis if they needed us.”

Sandefur said handling Madison’s emergency calls through Delaware County created some lag time it responding to emergency calls, but the delay wasn’t serious.

AT&T engineers were able to fix the problem and have the county’s system back up by approximately 4:30 p.m.

Find Stu Hirsch on Facebook and @StuHirsch on Twitter, or call 640-4861.

Text Only
Local News
  • NWS-HB0802-Anderson Band-SH-3 Marching Highlanders look for another show stopper at Indiana State Fair For the 109-member Marching Highlanders, the past two months have been a blur of mastering intricate marching patterns and music.

    August 1, 2014 3 Photos

  • Police: Escaped suspect not handcuffed The police report of an incident on Tuesday when a child molest suspect escaped custody and eluded police for almost two hours indicates that the suspect was not handcuffed when he fled.

    August 1, 2014

  • Andrew Anthony mug Name of Elwood stabbing victim released The name of the victim of a July 20 stabbing has been released.

    August 1, 2014 1 Photo

  • Colts breakfast nets $5,400 for Special Olympics

    Local residents who heard Indianapolis Colts coach Chuck Pagano speak Friday morning contributed more than $5,000 to Special Olympics of Madison County.

    August 1, 2014

  • NWS - HB0802 - Colts Breakfast - JC 59a.jpg Pagano thanks local fans for support during cancer battle

    Indianapolis Colts head coach Chuck Pagano discussed the first 10 days of training camp this morning during a benefit breakfast, but his main message was how the community supported his family during his battle with cancer in 2012.

    August 1, 2014 1 Photo

  • Vet team keeps animals, humans safe INDIANAPOLIS — When a pig named Bruce stumbled as it was unloaded off a trailer and into the swine barn at the Indiana State Fairgrounds Thursday morning, Clint Shireman took notice. The Purdue University veterinary student spent the next half-hour w

    August 2, 2014

  • Man killed in crash with dairy truck GREENSBURG — Police say a Greensburg man died early Wednesday from injuries suffered when his car collided with a semi trailer at Indiana 3 and Highway 421.Anthony R. Hoegeman, 36, was killed when his SUV struck the trailer portion of a Prairie Farms

    August 2, 2014

  • What's Where: Aug. 2 What's going on in the Madison County area today:

    August 2, 2014

  • Local & State briefs A compilation of news from Madison County and around the state.

    August 1, 2014

  • Arrest Log: Aug. 2 Arrests made by Madison County law enforcement on Thursday and Friday, based on Madison County Jail records.

    August 1, 2014

July Staff Photos

Buy and browse more photos from The Herald Bulletin

More Resources from The Herald Bulletin
Auto Industry Book
Hyperlocal Search
Premier Guide
Find a business

Walking Fingers
Maps, Menus, Store hours, Coupons, and more...
Premier Guide