The Herald Bulletin

Afternoon Update

Local News

January 21, 2013

Emergency 911 telephone service disrupted

Backup system failed, officials told

ANDERSON, Ind. — Madison County’s emergency 911 telephone system crashed for about three hours Monday because of a problem at AT&T Inc. facilities in Indianapolis, local officials said.

Dispatchers with the Madison County Sheriff’s Department and Anderson Police Department became aware of the problem shortly after 1 p.m.

Problems apparently developed following a power outage at the company’s headquarters, said APD spokesman Detective Joel Sandefur. In that situation, emergency calls are supposed to be switched over to a backup system, but that apparently didn’t happen.

When the backup system failed, AT&T began routing calls through Delaware County.

Two Madison County dispatchers were sent to Muncie to handle local calls and transmit that information back to Madison County, said Sheriff Ron Richardson.

In addition, county fire departments were manned as well.

Richardson said it was an example of contingency plans working as they’re supposed to work when an extended outage occurs.

Information Technology Services department Director Jerry Branson said he was notified of the problem and “offered resources on a standby basis if they needed us.”

Sandefur said handling Madison’s emergency calls through Delaware County created some lag time it responding to emergency calls, but the delay wasn’t serious.

AT&T engineers were able to fix the problem and have the county’s system back up by approximately 4:30 p.m.

Find Stu Hirsch on Facebook and @StuHirsch on Twitter, or call 640-4861.

Text Only
Local News
  • NWS - HB0820 - Mounds Reservoir - JC 1 Reservoir proposal garnering support Of the approximately 400 people who visited the “Imagine Mounds Lake” display at the Mounds Mall on Tuesday, the vast majority were supportive of the project.

    August 20, 2014 2 Photos

  • NWS - HB0815 - heroin bust - JM - james dixon New York suspect denies involvement in large heroin network A New York man suspected of involvement in the large heroin ring dismantled last week said he has never sold drugs in his life, though he suspected that's exactly what his brother was doing.

    August 19, 2014 1 Photo

  • Election board looking into voter fraud allegation The Madison County Election Board delayed a decision into allegations of voter fraud in the May primary until it can gather additional information. Brian Bell, who lost the Democratic Party’s nomination for sheriff by 48 votes to Scott Mellinger, raised allegations to the election board during a hearing Friday.

    August 19, 2014

  • Mother who brought gun to school pleads guilty

    A mother who admitted to bringing a gun to a meeting at her son's school in April pleaded guilty on Tuesday.

    August 19, 2014

  • NWS - HB0820 - Anderson Christian-SH-1 Anderson Christian School finds new home at local church

    After months of uncertainty, Anderson Christian School has found a new home at Southern Heights Christian Church, and classes will begin on Sept. 8, Tom Snell, school administrator, said on Tuesday.

    August 19, 2014 1 Photo

  • What's Where: Aug. 20 Local meeting and events as published in the Wednesday edition of The Herald Bulletin.

    August 20, 2014

  • Local Briefs: Aug. 20 A compilation of local and state news as published in the Wednesday edition of The Herald Bulletin.

    August 20, 2014

  • Historic barn tour and workshop Sept. 19 Across Indiana, barns of all ages and types have been successfully rehabilitated for modern farming and other uses. On Sept. 19, Indiana Landmarks offers BARN AGAIN!, a workshop to help owners maximize use of vintage barns.

    August 20, 2014

  • NWS - HB0820 - Kennedy Google- JC 2 Google X captures heart, imagination of AU professor After spending the summer working at Google's secret research laboratory in Mountain View, California, Scott Kennedy has decided to stay.

    August 19, 2014 3 Photos

  • Residential electric rates increasing by 9 percent The electric rates for residential customers of Anderson Municipal Light & Power will increase by 8.96 percent for the final three months of the year.

    August 19, 2014

August Staff Photos

Buy and browse more photos from The Herald Bulletin

More Resources from The Herald Bulletin
Auto Industry Book
Hyperlocal Search
Premier Guide
Find a business

Walking Fingers
Maps, Menus, Store hours, Coupons, and more...
Premier Guide