The Herald Bulletin

Morning Update

Local News

August 22, 2012

Xerox to hire 100 people for Anderson call center

Employees will support a wireless client, spokesman says

ANDERSON, Ind. — Xerox Corp. will hire another 100 people for its Anderson call center operation at the Flagship Enterprise Park.

The new jobs will bring the number of Xerox employees in Anderson to 800, a company spokesman said Wednesday.

Hiring for the new full-time positions will begin at the end of August, said Bill McKee.

Positions to be filled include inbound customer service representatives, trainers, supervisors and managers.

McKee said he could not disclose the nature of new business that has led to the local expansion of jobs, but it supports the growth of a wireless customer.

Salaries will be competitive within the industry and include a full range of benefits, he added.

“We’ve found a good applicant pool to draw from in the Anderson community,” he said.

“Isn’t that fabulous?” said Mayor Kevin Smith about the job announcement. “It demonstrates the continued advantage of the city’s economic development efforts.”

The call center, formerly Affiliated Computer Services Inc., was purchased by Xerox in 2010 for $6.5 billion. The facility has been located in Anderson for about five years.

Smith said the city’s decision last month to add express bus service from downtown to the Flagship Enterprise Center may have been a factor in the decision to add jobs here.

In addition to the jobs here, Xerox announced plans to add 200 new temporary positions in the Indianapolis area. Those are for a three- to five-month project involving health care, McKee said.

“The Indianapolis facility is hiring customer service representatives who are licensed or willing to be trained to become licensed in health insurance,” he added.

Xerox is a leader in the call center industry with more than 38,000 employees in 150 call centers around the world. The company handles more than 1.6 million customer interactions every day in 25 languages, according to a company news release.

Find Stu Hirsch on Facebook and @StuHirsch on Twitter, or call 640-4861.

People interested in applying for the new Anderson call center positions can do so     online at:

http://www.acs-inc.com/careers/careeropportunities.aspx

  • Job number: 12023053
  • By phone at: (765) 778-6209
  • In person at: 2828 Enterprise Drive, Anderson
  • Walk-in hours: Mon.-Fri. 9 a.m. to 3 p.m.

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