ANDERSON -- Freddie Warner said he is not sure he will continue to shop at a local superstore pharmacy after a negative experience with company officials.
Warner said he had just filled his wife’s pain medicine prescription on Wednesday when the motorized handicap cart he was riding in began to lose power. He changed carts but accidentally left the medicine in the basket of the cart.
“I went to get some Coke, and then I went to the register and that is when I realized I left my package in the other basket,” Warner said.
When he went back to look for the prescription, it was gone.
Warner said when he discovered the missing package he also recalled someone being flagged down as they were leaving the store and given a bag. He said that’s when he figured out his prescription may have been inadvertently given to the wrong person.
He said he immediately reported the incident to Walmart officials and asked them to review their surveillance video to see who removed the package from the cart.
“They said no,” Warner said. “Walmart didn’t want anything to do with it. They would not even call the police for me.”
Undeterred, Warner called the police on his cell phone and reported the missing medication.
“This was no gig,” he said. “I never left the store. It was really token.”
When contacted, Walmart officials in Anderson declined to comment saying any questions must be directed to their headquarter officials. Attempts to contact corporate representatives were unsuccessful.
Warner said he refused to give up hope of using the video to find his missing prescription, and eventually Walmart reviewed the surveillance tapes before the police arrived.
“They said they did not see nothing,” he said. “But when the policeman went and looked at the movies, they said they saw everything, and the people got in a white truck and drove away.”
Detective Joel Sandefur, public information officer with the Anderson Police Department, said the Anderson Walmart location is good about sharing video surveillance with officers when a crime has been committed.
“I can see their reluctance to letting anyone in there to review their tapes because it is a restricted area,” Sandefur said. “But they share it with us, and we have a good relationship.”
Carolyn Warner, Freddie Warner’s wife, said the prescription was for deteriorating tissue in her leg, and this was the first time she had been prescribed the medication for her condition.
“I’m hurting,” she said in a telephone interview after the incident. “It’s not a refill, it’s just a one-time thing until I get to the specialist.”
The Warners attempted to have the medicine replaced, but the doctor’s office was reluctant to write a second prescription.
Within hours of the event, however, Freddie Warner said the store called and had his prescription. He said the pharmacy declined to tell him if the package was replaced or returned, but he is thankful his wife will have relief for her pain.
“I really don’t like how Walmart handled the case,” he said. “I’m really disappointed in them.”
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