Cooper’s Sport Bowl has the Manager of the Year.
Congratulations to Cindy Ormes for being honored for her hard work by the Indiana Bowling Proprietors Association this summer. Ormes has been involved in the sport of bowling for as long as she can remember.
Ormes’ career started when her dad enrolled her in a youth league at Stike-Mor in downtown Anderson. From there she moved to Olympia and Brown’s. High school bowling was not an option at that time, so Ormes found herself joining travel leagues.
Ormes’ competitive nature and passion for the game soon made her one of the best female bowlers in the area. She has competed in a Team USA Qualifier and bowled many nationals.
In 1977, Ormes moved to the business side of bowling. When Ormes’ began looking for a job she knew that she wanted to do something in the bowling world. So, she applied at Cooper’s, got the job and began her training. The next year, Cooper’s expanded its center and moved across the street and she went with it.
Thirty-six years later, Ormes is still with Cooper’s as the center’s manager. She has seen many changes in the industry over the years. Entertainment and social bowling have become a big part of the business. Company outings and birthday parties are more common than ever.
As Ormes’ responsibilities grew as an employee, her bowling fell to the wayside. She is down to bowling only once a week but is still averaging 186.
Ormes’ passion for the sport is evident. Working seven days a week and holidays is not for everyone. Over the years she has worked 28 Christmas and 32 New Years Eves. It takes commitment and a love for what she does to continue doing what she does.
The best part of her job is the people. As a manager, her employees become like her own kids. She tries to instill in them a work ethic that they will carry forward. Preparing them for the future and feeling like she made a difference is her main goal.
The bowling customers have become great friends and a great support system. As Ormes sees the same faces week after week and year after year, she has grown to care about them. The bowling community is a part of her family.
The hardest part of her job is the people. Customer service is a tough business. When you make one happy, someone else is unhappy. It is a never ending battle and she tries to balance the scales as best she can.
Ormes refuses to take all the credit for her award. “This belongs to all of us. There are lots of cogs in this machine and it takes teamwork. I am only as good as my worst employee.”
“I am just a girl that goes to work everyday and does the best she can. Some days I make people happy, other days, maybe not. But I go to sleep at night knowing that I worked hard.”
And in the end, who can ask for more than that?
Angie Colip’s bowling column appears Fridays.